We try to give you as much useful info as we can about all our products, including: - A detailed description, including what materials the item is made of - Information about the brand - Lots of pictures - How the sizing works

If you have an item in your saved items list, you can choose to be notified if the item comes back in stock, when shopping through riverlodgewoodworks website.

To receive a back in stock notification, you'll need to make sure you're opted into receiving push notifications from us. To do this, simply go to 'My Account' and select 'Notifications'. Once there, you'll be able to see whether you're opted into receiving stock notifications or not. Once your settings are up to date, you can opt into receive a notification if a product in your Saved items becomes available again. To do this, simply go to your saved items and tap 'Notify Me'. If the item comes back into stock in your selected size, we'll let you know.

We're really sorry if you've received an email saying one or more of the items you've ordered is out of stock. You can sign up the notification email and order them after they are getting back to our store.

If you have an item in your saved items list, you can choose to be notified if the item comes back in stock, when signing up the notification email.

Unfortunately, we don't offer gift wrapping. But our package boxes are fancy and sustainable. You can send us the words that you want to tell gift receivers. We will help you print that on your invoices! Furthermore, we will hide the pricing!

If you no longer wish to subscribe to riverlodgewoodworks emails or texts, you can unsubscribe simply by one of two methods: 1: Clicking on the unsubscribe link in one of our emails. 2: Logging into your riverlodgewoodworks account and clicking 'Contact Preferences' from the list. This will open up your preferences. You'll then need to untick the communication boxes and click 'Save preferences'. Please note, once you unsubscribe, it can take up to 7 days for the change to take effect.

If you've forgotten your password, it's really simple to get back into your account. Head over to our sign in page in the right hand corner of the screen. We've got a forgotten password link which you can click on and enter your email address. We'll then email you a link directly to your account email address to reset your password.

We’re happy to hear from anyone who has a general query about shopping with riverlodgewoodworks, however if you are contacting us about an order or an account then you do need to be the riverlodgewoodworks account holder. We also ask that you use the email address that you registered with us so we can verify your details.

We accept PayPal, Mastercard, Visa, American Express and Discover.